RESUME
Professional
Bio
I am passionate about telling brand stories across channels. I have successfully managed and marketed brands across retail, digital, and traditional channels, launched new websites/e-comm sites, and developed effective strategies founded on data and designed for results.
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Effective brand champion with success building 360° campaigns, omni-channel strategies, and global events in N.A., S.A., Europe, Asia, and Africa
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Proficient across digital channels, with extensive experience managing e-comm, social media, and websites for globally-recognized brands
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Advocate of insight-driven practices and data-based strategies. Expertise in setting KPIs against ROI targets, real-time analysis adjustments, and synthesizing data into reports for future planning and leadership buy-in
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Fluency in print, UX/UI & web development, visual production, and creative content: extensive experience briefing & working with in-house/vendors/agencies
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Strategic and creative manager with training in facilitation techniques and design thinking. Extensive experience managing cross-functional teams and budgets
Computer
Skills
Proficient:
Microsoft Office
PowerPoint
Outlook
Acrobat
Mbiz/FileMaker
Intermediate:
AEM (trained)
CMS
Photoshop
InDesign
Web analytics & metrics
CRM
Beginner:
HTML
Dreamweaver
Work
experience
National Digital Marketing Manager, Jägermeister & PMA Portfolio
PMA Canada Ltd., Dec. 2020-Present
Jägermeister Canada: own national digital channels, content, and cross-channel campaigns
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Initiated identification of new, highly-engaged target consumer via web analytics in early 2021; global team recently announced similar findings and directive to target group
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Lead e-comm, JagerShop.ca; develop strategies to turn over dead inventory; increased conversions (↑36%), return customer rate (↑28%), orders (↑8%), YoY
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Oversee all owned digital properties; followers (↑10%), site traffic (↑77%) YoY
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Manage global campaigns to suit Canadian market, including Post Malone partnership
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Design and lead 3-phase, multi-year music campaign, #FORTHELOVEOFLIVE
PMA company and portfolio of brands: digital transformation, portfolio consultation
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Leading digital component of company rebrand; build digital transformation agenda for PMA; develop business cases, strategic plan, journey maps, and programming
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In-house digital advisor. Consult across PMA’S portfolio, leading ad buys, managing social channels, managing brand website, and advising on agency proposals and results
Diversity, Equity, & Inclusion: transformation and implementation team
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Develop vision and steer DE&I transformation across company; advise executive team
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Design and execute 2021/22 roadmap that will positively impact PMA culture, including mentorship program and DE&I lunch & learns
Freelance Marketing Consultant
Regan Beckett Marketing & Communications
Dec. 2017-April 2021
Independent consultant providing clients with:
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Digital brand management, monitoring, and reporting
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Integrated communications planning, content creation, & messaging
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Project management for short term or multi stage roll out projects
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Event management including product launches and brand activation
Client: Trade Commissioner Service, Gov. of Canada, 2020-2021
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Researched and wrote articles and promo copy for TCS; led product page audits and recommendations
Client: Terra Gold Landscaping, 2020
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Created online presence (website, social) for fast-growing company expanding their market
Client: Nokia, Jan. 2018-Dec. 2019
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Supported global teams with campaign management and launches
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Briefed agencies for development of infographs, brochures, and demos
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Ran thought leadership blog series and created related sales materials
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Updated corporate verbal brand guidelines with senior stakeholders
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Led integrated marketing and CRM strategy for 6 large scale events in N.A, EU, Asia. Developed social strategies and content for 15+ global events. Coordinated event budgets and calendar management
TLED HUB Manager (Contract)
CUSO International and VSO (partnership)
Nov. 2019 Mar. 2020
Project Sustainability
Handover TLED HUB to gov. agency, SIDO, on 03.30.20 (VSO exits project)
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Revised cost model for regional market and created go to market strategy
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Developed transition plan, NGO exit strategy, and risk mitigation
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Created SIDO ramp up strategy and milestone target
Operations Efficiency
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Managed team of six; individualized portfolios and learning plans
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Designed purposeful HUB spaces for future monetization opportunities
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Created a centralized document repository to protect and make accessible existing and future TLED assets and knowledge
Data Analytics and Reporting
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Promoted insight driven planning through creation of key dashboards; identified necessary data fields and implemented collection methods
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Created templates and processes for weekly reports, post mortems
Marketing & Branding
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Developed F20 marketing strategy against SIDO priorities and budget
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Rebranded all TLED HUB elements from VSO to SIDO; wrote internal and external comms for transition period between VSO to SIDO
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Built region’s webpages on t led.co.tz and social media presence; created digital strategy, content, and calendar
Marketing Manager, Analytics and Greenhouse
Deloitte, Aug. 2016-Sept. 2017
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Responsible for developing and executing fiscal marketing plans for two internal client groups focused on Analytics, Innovation, and Digital consulting services
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Developed and executed integrated marketing campaigns to support thought leadership; worked closely with PR team to identify key opportunities for bylines, supported the development of press releases, and developed quotes for partners from across the firm
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Managed web presence for several teams and projects, including social media, email, and external/internal pages
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Wrote external content and internal communications which supported clients groups and key campaigns
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Executed events that ranged from broad audiences to select C-suite guests; planned and managed awareness campaign and launch for the opening of flagship Greenhouse
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Produced national program designed to identify and recruit emerging talent for high-growth division. Led the program development; branding; website design; marketing and social media plan; and sponsorship effort legal document creation and review; event development; content creation
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Created client testimonial videos, overseeing story concept and pre-interviews with clients. Worked closely with production crew to film, edit, and produce final videos for external promotion
T4G Limited, 2015-2016
Corporate Senior Marketing Strategist, Feb.-Aug. 2016
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Lead in recently-formed corporate marketing team and reporting directly to the CEO and Executive team; oversee content development, campaign creation, external media and internal employee communications, events, and strategy.
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Develop and implement the corporate marketing strategy, including our go-to-market strategy; track spend & fiscal budget and calculate ROI.
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Develop communication strategy, including brand voice, inbound strategy & campaign editorial calendar. Coordinate with editors, researchers, and writers; ensure all communication aligns with brand and strategy.
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Design new processes for marketing briefs, work back schedules, calendars, RASCI documents; implement company-wide to increase efficiencies and establish priorities.
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Manage events calendar, identify sponsorship opportunities for brand exposure, support corporate thought leadership through strategic speaking opportunities, develop partner events to generate leads.
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Work directly with external design agency & internal studio to apply new brandguidelines across all marketing collateral, including new website, social channels, print pieces, events, office décor, employee touchpoints, and brand sound.
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Streamline creative & communications into cohesive brand experience across all touchpoints.
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Monitor and analyze digital analytics across all branded channels and report to executive team on performance, measuring against social strategy and industry benchmarks.
Division Marketing Lead, Feb. 2015-Feb. 2016
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Determined feasibility of new services through competitive research, identifying market opportunities, assessed company skills & abilities, and packaged for external promotion.
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Developed content marketing strategies & implemented across multiple teams while maintaining cohesive brand vision aligned with business growth.
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Managed partnerships with global brands through development and execution of events, marketing materials, digital presence, & promotional efforts.
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Oversaw division promotional collateral, service catalogue, team profiles, resumes, and digital content.
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Created new processes for all teams to work together more efficiently. Developed calendars, critical paths, & multi-phase plans for small to large scale projects.
Liquor Control Board of Ontario (LCBO), 2012-2015
Digital Marketing & Special Projects
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Project manage over 100 programs & offers each year. Write comprehensive RFS/Qs, creative briefs, scopes, internal communications, & post-mortems.
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Initiate marketing strategies, structure deliverables, and execute collateral. Negotiate with vendors & media buyers to develop effective campaigns within set budget. Collateral includes responsive microsites, videos, catalogues, direct mail, print ads, OOH.
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Point-person for e-commerce redesign & expansion (VSO); reported to Director of Operations & Director of Marketing. Wrote user experience analysis to inform integration with vintages.com. Established critical paths, creative standards, RASCI, & risk mitigation documents.
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Marketing lead for VINTAGES auctions with annual sales of 3M+. Reporting to Director, Special Projects, I initiated a broad campaign in 2012 & increased landing page traffic by 140%; the auction set a Canadian record for highest bid.
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Manage brand image & promotional calendar for vintages.com (20K weekly visits, up 23% over LY). Ensure all communications align with brand strategy: write promo copy, content, & design layouts for vintages.com & VSO.
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Oversee weekly e-newsletter; establish KPIs to measure engagement & deliver relevant content to 40K subscribers. Have grown subscriber base by 10% each year through redesign of sign-up pages & leveraging social media.
Design Exchange (DX), 2011-2012
Program Development
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Initiated feasibility reports for proposed exhibits and presented finding & recommendations to President.
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Researched & evaluated marketing opportunities. Outlined strategies & made recommendations to board for developing & piloting new programs.
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Developed web series & design-focused blog to support design mandate.
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Executed fundraising initiative for annual gala; surpassed moneys raise year prior.
Lucian Matis Inc., 2011-2012
Fashion Show Manager: Volunteers
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Recruited, coordinated and managed 50+ front and back-of-house volunteers for four shows
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Diffused several last-minute issues quickly and discreetly during S/S 2012 show
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Created exhibit at Design Exchange that included Matis’ design.
MORE Magazine (Transcontinental), 2010
Editorial Intern
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Wrote bylines for print & web; researched and fact checked for editors.
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Cultivated relationships with PR firms and fashion brands.
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Managed logistics & scheduling for photo shoots.
Queen’s University Vogue Charity Fashion Show, 2008-2009
Head of Independent Design
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Executive member overseeing 174 volunteers; 7 direct reports.
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Produced 4 shows that raised $32,000 for charity, Camp Outlook.
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Negotiated and secure sponsorship contracts & prize donations.
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Created promo material including video, pamphlet & designer bios.
Alcatel-Lucent, 2004
Internal Communications & PR Intern
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Reported to Director of Internal Communications for the Americas.
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Developed comprehensive user experience & analysis of company intranet to inform redesign.
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Reported on daily media scans & wrote weekly project profiles & bid summaries for various divisions.
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Compiled over 1,000 corporate feedback surveys; analyzed data and qualitative responses to produce comprehensive overview for executive team.
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Managed client relationships for corporate-sponsored events; ensured contractual fulfillments by both parties.
Professional Development
Algonquin College
Strategic Analytics (2016)
University of Toronto Foundations of Digital Communications Strategy and Social Media (2016)
Copy Writing that Sells (2014)
Social CRM: From Marketing & Business Intelligence to Social Media (2014)
Canadian Marketing Association
Integrated Branding (2014)
Education
PROFFESIONAL EDUCATION
Algonquin College, 2016
Strategic Analytics
University of Toronto, 2016
Foundations of Digital Communications Strategy and Social Media
University of Toronto, 2014
Social CRM, From Marketing & Business Intelligence to Social Media
University of Toronto, 2014
Copy Writing that Sells
Canadian Marketing Association, 2014
Integrated Branding
ACADEMIC EDUCATION
Yeates School of Graduate Studies
Ryerson University, 2010-2012
M.A. Fashion Communications
Early acceptance, partial scholarship
Defended & published thesis in 2012
“On the Fragmentation of Canadian Fashion: Marketing in a Global Economy”
Queen’s University, 2005-2009
B.A. Honours, Art History
Accepted into 4th year Honours program; final paper received -A
Executive member of Queen’s Vogue Charity
George Brown College, 2003-2005
Diploma, Fashion Management
Manager of student-operated store